i-Decisions

Case Study 1 - Report Standardisation and Automation

i-Decisions was asked to undertake a project to help a major Insurance Company standardise it's Personal Lines reporting output. This would help end-users to understand reports, and save valuable resource in the production phase.

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Case Study 2 - Customer Dashboard

i-Decisions was asked to undertake a project to help a major Insurance Company gather and report on it's customer centric data. This would provide a valuable insight into the customer experience, helping the organisation to improve it's retention and profitability.

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Case Study 3 - Workflow Management System

i-Decisions delivered a workflow management system to help a support function manage and report upon it's workload. This led to a significant improvement in service levels and customer satisfaction, whilst the integral reporting system allowed senior management to review the performance of the function as required.

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